Why do we love the high line? A case study of understanding long-term user experiences of urban greenways

Abstract The High Line park (HLP) in New York City is one of the most successful contemporary greenway parks, inspiring urban planners, designers, artists, and administrators worldwide. This study provides a comprehensive understanding user experiences long-term time frame (2011–2018) through lens online reviews. Using mixed-methods approach, we conducted Latent Dirichlet Allocation (LDA) topic modeling to quantitatively identify key topics that represent 34,060 reviews 30,285 users, followed by qualitative analysis inductively interpret LDA topics. results identified experiential, programmatic physical elements HLP are meaningful users. Three primary components were found make according users: spectacular visual activity-related experiences, historical transformation cultural exploration, added value from services ranging amenities on-site living performance. article helps inform future decision-making planning & design practices for projects.